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Understand Your Rights Before You Play

Every account on propswap is governed by clear, written terms — covering how we collect data, how we process payments through PayPal, Venmo, and Play+, and what applies in your state.

State-dependent accessPayPal, Venmo, Play+ payment termsAccount data rightsCookie and privacy policyContact path for legal requests
propswap Understand Your Rights Before You Play
DATA AND SECURITY

How propswap Handles Your Account Data

Data handling at propswap follows a defined retention and access policy. We collect only what is needed to verify your identity, process payments, and maintain account security. Your payment method data — whether that is a linked PayPal account, a Venmo handle, or a Play+ card number — is never stored in plaintext on our servers. Encrypted tokenization handles payment references. You can request a copy of the personal data we hold at any time through the email channel listed under support.

Cookie Policy

We use session and analytics cookies to maintain your login state and measure page performance. You can adjust cookie preferences from the settings panel in your browser or inside your account.

Account Security

Account access is protected by password plus a one-time verification code sent to your registered email or phone. We do not store unencrypted credentials at any point in the login flow.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable state regulations after closure. You may request deletion where state law permits it.

Requesting Changes

To update, correct, or request removal of personal data tied to your account, email our support team with your account ID and the specific change requested. We respond within the timeframe state law requires.

REACH OUR TEAM

Contact Us for Legal and Policy Questions

If you need clarification on your account terms, want to submit a data request, or have a question about how a specific state rule affects your access, our support team handles those paths directly. Use the channel that fits your situation — account disputes and data requests go to email; urgent account-access questions go to live chat.

Live Chat Reach our support team through the live chat window in your account dashboard for urgent account-access or policy questions during available hours.
Email Support Send data requests, formal policy questions, or account dispute notices to our support email address listed in your account settings under Contact Us.
Account Settings Many legal preferences — including cookie consent and communication opt-outs — are managed directly inside your account settings without needing to contact support.

Answers to Common Policy and Rights Questions

These are the questions we hear most often about account terms, data rights, and how state law affects what you can do on propswap. If your question is not here, the support email is the right next step.

Access depends entirely on the laws of your state. Where state law permits the activity, your account is eligible. propswap does not claim nationwide or federal authorization — eligibility is state by state.

We collect identity verification details, contact information, and payment method references — such as your linked PayPal or Venmo account — to process transactions and meet state compliance requirements.

Yes. Email our support team with your account ID and a data access request. We will compile and send what we hold within the timeframe your state's privacy rules require.

Start with propswap support, not your payment provider's dispute system. Our team reviews transaction records first. We will tell you if escalation to PayPal or Venmo is the appropriate next step.

We retain data for the period required by the state regulations that applied to your account. After that window, we delete or anonymize it unless an active legal hold applies.

Play+ balances tied to a restricted account are handled under the Play+ cardholder agreement and propswap's account policy. Contact support immediately — we'll walk you through the specific steps for your situation.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.